FAQs & Contact

 

 

There is a contact form at the bottom of this page.

 

Who are we?

 

We are Just Another Tee.

We are a small family run business. We started off in April 2012 as a sole trader printing custom designs.

We have since expanded into tote bags, baby onesies, hoodies, shoulder bags, purses, backpacks, pillow cases, aprons, cameo pendants and more (full list available below). During 2016 we will focus on adding an extended range to the website along with growing our social media base and providing a faster time around time.

 

We also have two Etsy stores (one for printed items and one for digital items such as commercial papercutting templates). We’re also on Amazon UK and some Amazon Marketplaces in Europe. Digital items can also be found on Totally Templates.

 

Customers outside of Europe can purchase our designs on many products via http://www.redbubble.com/people/teehunter those these are not printed by us, turnaround times and products will be a different range so please check the sites individual policies. We do not have a full range on there yet so if there’s anything you’d like added please feel free to contact us.

 

We will also be adding to Zazzle & CafePress

 

What do we do?

We print

  • Adult T Shirts
  • Kids T Shirts
  • Baby onesies
  • Make Up Bags
  • Maternity Wear (currently seeking new supplier)
  • Vest Tops (discontinued but some stock remains)
  • Spaghetti Straps (discontinued, very limited stock remains)
  • Tote bags
  • Cushion covers
  • Pillow cases
  • Small, Medium & Large Shoulder Bags
  • Children’s Backpacks
  • Hoodies
  • Women’s Purses
  • Gents Wallets
  • Cameo Pendants
  • Aprons
  • Clutch Handbags
  • Pencil Cases
  • Stockings
  • Sacks
  • Bibs
  • Tablet Cases
  • Wine Bottle Bags

Choosing the right size

Sizing charts and extensive information on our products and processes can be accessed from the links in the footer (next to customer login) or via this link http://justanothertee.co.uk/pages/product-information

 

Where are we?

 

We are UK based and operate in South Petherton, Somerset we regularly supply several local businesses with t-shirts and other merchandise and great prices and receive great feedback :) Please note our business address is not available for drop in but we welcome enquiries via phone or email.

 

Dispatch & Delivery

 

Your order will usually be dispatched within 5 working days* and you will receive a confirmation email. If you have not received the email please check your spam folder or feel free to message us at sales@justanothertee.co.uk for an update. If you are in the UK you can expect your order to be delivered 1-2 working days AFTER dispatch. For overseas (European Union & Ireland) we advise 5-7 working days AFTER dispatch but please allow for 14 working days.

 

About Our Products

 

* All products are made to order, this means we stock blank tshirts / baby onesies / kids t shirts etc and print as the order is received. This is how we keep our prices so low. We restock weekly but occasionally high demand causes sizes to run out. In this event we will dispatch your order as quickly as possible and notify you as soon as dispatched. Because of this we ask you allow 14 working days for dispatch. If you require an item in time for a specific date we ask you contact us first at info@justanothertee.co.uk and we can advise you prior to ordering of the date it will arrive.

 

Contact Details

 

Please feel free to contact us regarding any enquiries via the FB page www.facebook.com/justanothertee

or via email info@justanothertee.co.uk

 

Please address any mail to 

 

Just Another Tee

Office 9

Lopen Business Park

Mill Lane

Lopen

South Petherton

TA13 5JS

 

We have different mailboxes for different areas of business. To avoid unwanted spam mail we haven’t listed them here but you can email info@justanothertee.co.uk for email addresses specific to:

 

Employees

Our Etsy store

Our digital Etsy store and digital download items

Our Amazon store

Suppliers

Website sales

General enquiries

 

Text us on 07805345297 - Please note this is a text only number and you will be charged by your phone providers standard rate (or free if free texts are part of your contract)

 

 

 

Copyrights

All rights are retained by us. We reserve the right to withdraw an image from the website at any time and in that case a tshirt may become unavailable at short notice.

 

We take copyright infringement very seriously. If you believe an image has been misused or you are the copyright holder please feel free to contact us at info@justanothertee.co.uk 

 

 

Our Prints

 

All of the designs you see are works by our in house design team, independent artists, or images purchased from sites such as istock. We also have 'just another tee' exclusive designs which are fully customisable.

We love to make custom tees for no additional cost. You can submit any image to us for this purpose (providing it is within copyright laws!) and we can put it on the desired item for you!

 

Privacy Policy

 

Any data collected whilst you use our site is used for private purposes only. If you have a customer account your details will be stored alongside that to make future orders faster. If you have opted to receive customer marketing we will also email you occasionally with offers and new products as well as alert you to freebies on our Facebook page. Your information will never be sold to any third party companies for any reason whatsoever. 

 

 

Returns 

 

We accept returns! We are confident in the quality of our products but if you wish to return for any reason please email sales@justanothertee.co.uk for further instructions. You can return to the above address but please email first. 

If your item is found to be faulty we will refund the full amount, otherwise return postage is to be paid by the buyer and original postage will not be refunded.  Unless faulty, a 10% restocking fee will be deducted from the item refund. In the event of the customer returning an order which included free postage the postage costs incurred by us will also be deducted from the refund amount.

Please include your order number, name and address (for confirmation) and a short description of the problem in your email.

 

Shipping Info

All shipping costs are calculated at checkout based on your basket weight. Typically within the UK this averages out at 1.75 for a single item, 3.50 for 2-3 items and 5.50 for anything more than this. (Free postage for UK orders over £50) Tracking upgrades also available.

A Flat Rate Across Europe

Standard (Small / 1-2 Items) Delivery - £5

Medium (2-3 Items) Delivery - £7.50

Standard Tracked - £10

Medium Tracked - £13

Ireland

Standard (Small / 1-2 Items) Delivery - £3

Medium (2-3 Items) Delivery - £5.00

Standard Tracked - £6

Medium Tracked - £7.5

Terms & Conditions

  1. By browsing our site you agree to the use of cookies.
  2. We accept returns.

2a. Personalised items are not eligible for a refund unless faulty.

2b. Items returned due to wrong sizing (customer mistake) will be replaced with another item as we provide a sizing chart and it is the customers responsibility to check this before purchasing.

2c. We will not refund postage unless the item is deemed faulty.

2d. Unless faulty, a 10% restocking fee will be deducted from the refund amount.

2e. In the event of a customer returning an order which included free postage, the postage costs incurred by us will be deducted from the refund amount.

  1. You (the customer) have to right to cancel within 14 days of purchase.
  2. In the event an item is unavailable a similar one may be supplied such as:
  3. Long sleeved baby onesies in place of short/sleeveless.
  4. Non woven tote bags in place of cotton

iii. Cushion covers with different zip placement

iiii. A different size or colour makeup bag

  1. A velcro/bandana/pullover bib in place of another selected

4a. If a different item is sent we will always make sure it is of same or higher value.

If lower value we will refund the difference

  1. Product images used on our site are for display purposes only.

5a. Colours shown are only as accurate as the monitor allows

  1. Non delivery due to customer mistake (i.e wrong address) will require the customer to pay additional postage fees for redelivery.
  2. If a UK customer checks out with the small postage option £1.50 and thus incurs further fees from The Royal Mail due to parcel being oversized or weight, we (Just Another Tee LTD) are not liable to pay these additional fees.

7a. If a UK customer checks out with the standard postage option £2.99 and thus incurs further fees from The Royal Mail due a parcel being oversized or weight, we (Just Another Tee LTD) will refund the difference upon receiving confirmed proof of this.

  1. By purchasing from our website you agree to the Terms and Conditions which are updated on an as-needed basis. We would urge you to read them regularly. 

(Last updated 21/12/15)

 

Please use this contact form for enquiries